My PayPal Account
How PayPal Unjustly Put Limited Access On My PayPal Account
It all started when I logged on to my paypal account. I went on to my paypal account to transfer money from my paypal account to my bank account and noticed limited access on my paypal account. I wasn't really sure what was going on because I have never had any issues before in the 10 plus years as a paypal member. Even with the limited access on my paypal account I thought I'd try doing the transfer. Yep, my money was froze.
I went to the resolution center and it said "Your account is linked to another account with unresolved issues. If you have an eBay account or another paypal account, login to your account to resolve any problems."
Well yes I have an eBay account, so I logged in and there where no problems. No I do not have another paypal account so there is no issues to resolve. Wrong. Come to find out they linked my paypal account to my adult sons account who was having issues. Why am I responsible for other members accounts?
Now my sons paypal account issue is a whole other story. In my opinion paypal created his issues. My son sold a part on eBay and some kid bought it before researching to see if it was the right part. Really the kid should of been stuck with the part and resold it. Or he could've emailed my son and asked if he could return it for a refund. But no, the kid opens a case through paypal to get a refund. Now for some unknown reason paypal now protects the buyers and not the sellers. So paypal refunds the kid his money. By this time my son has already transferred the money to his bank account and has spent it. My son now has a negative balance in his paypal account and doesn't have the money to transfer back to his paypal account because he's not working right now. But like I said my sons issue is a whole other story and he's responsible for his own paypal account.
So back to my story. I called paypal and they transferred me to a review specialist. I explained to the review specialist that they've linked my paypal account to my sons paypal account who is having issues, and that he is an adult who is responsible for his own account and to please unlink my paypal account from his paypal account. I also asked him not to link my paypal account to any other members paypal accounts that I should only be responsible for my own paypal account. The review specialist told me that he understood my concerns and that paypal would review my case and that I would receive an email in the next day or so with their decision.
So I thought to myself great this is a done deal. Wrong. Here is the email I received the next day.
For the safety and security of the PayPal network, we often
review accounts
for potential risks. After reviewing your account, we have decided to close
it because of security issues.
We are making every effort to minimize any disruption to your business.
If your PayPal account balance is zero, and you have no unresolved buyer
complaints or chargebacks, your account will remain limited.
-----------------------------------
Disbursement options
-----------------------------------
Option 1. If you owe refunds to any of your buyers, you can use the money
in your PayPal account to refund them.
To refund your buyers:
1. Log in to your PayPal account.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.
Option 2. Money in your PayPal account will be held for 180 days. After 180
days, we'll email you information on how to receive your funds.
We regret any inconvenience this may cause.
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Now by this time I'm really mad and I call paypal again. They transfer me to another review specialist. I let them know the situation again. They don't really care. Apparently I'm responsible for every members paypal accounts that they can link me to.
With out making this story any longer then it already is, after close to two weeks I get a call from my son saying he has resolved the issues with his paypal account and that his paypal account has been fully restored. So after many stressful sleepless nights thinking about this nightmare I'm thinking wow, if my sons paypal account is fully restored then my paypal account should be fully restored as well. Wrong. I logged in and I still have limited access on my paypal account. Now how come my paypal account is still frozen when I'm not the one that had the issues to begin with?
So I call paypal again. of coarse they transfer me to a review specialist and I tell them what's going on again. Well fortunately for me they finally fully restore my paypal account. I immediately went in and transferred every penny to my bank account.
Now I don't know how paypal can do this to their members, but I don't know if I'll ever trust them again. I doubt I'll ever use my paypal account again.
I only posted this story because I want other members to see that their paypal accounts can be frozen without notice. I see after doing a search on paypal scams and paypal horror stories that I'm one of the lucky ones that had my paypal account restored and was able to get my money back.
Just in case a paypal employee runs across this website read this:
Question: I want to complain about a company. Can I use their name and logo?
Answer: Yes. While trademark law prevents you from using someone else's trademark to sell your competing products (you can't make and sell your own "Rolex" watches or name your blog "Newsweek"), it doesn't stop you from using the trademark to refer to the trademark owner or its products (offering repair services for Rolex watches or criticizing Newsweek's editorial decisions). That kind of use, known as "nominative fair use," is permitted if using the trademark is necessary to identify the products, services, or company you're talking about, and you don't use the mark to suggest the company endorses you. In general, this means you can use the company name in your review so people know which company or product you're complaining about. You can even use the trademark in a domain name (like walmartsucks.com), so long as it's clear that you're not claiming to be or speak for the company.
Thank you for visiting this site and good luck with paypal!
Update:
PayPal and their employees are absolute criminals. Now I had someone on eBay purchase an item using paypal and they turned around and filed a charge back through their bank. The not so funny thing is, is that this person gave me positive feedback and admitted they received the item. Then they bought a second item. I asked them why they filed a charge back. They said there was some fraudulent activity on their account so they opened a new account and that it wouldn't happen again. After I gave all the information to paypal to prove this person received the item, they not only charged me the price of the original item, they also tacked on a $20.00 charge back fee.
If you plan on using paypal you may as well plan on getting screwed over.